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Customer Support - Autoresponders

Getting Started
Email Set Up
Marketing Tips

Autoresponders Set Up

To set up an autoresponder:

1. Open your browser and go to http://www.yourdomain.com/CNC

2. Enter the User ID and password for your hosting account and click OK. (If you don't know this, you can email me.

3. Click email manager in the top menu area as shown below.

Command N Control Menu

4. Below Manage Email Accounts, look for the email address you wish to set an autoresponder for and click on the name as shown below. For example, if "john@smith.com" is where you want the autoresponder to be set up, look for the email account that says "john." It could be under the pop3 accounts or alias accounts. if it is not listed, choose your shell account (second line from the top).

5. Below Mailbox Properties, Click Edit next to Autoresponder.

6. Below Edit Autoresponder:

a. Change Enable Autoresponder to YES.
b. Type your name in the From Name field.
c. Type your message in the Response Message field.

7. Click Save.

8. Test your autoresponder by sending yourself a message. You should see the autoresponder shortly.

9. To turn off the autoresponder, use the same methods and set the Enable Autoresponder to NO. Test your work by sending yourself a message to make sure you don't receive the autoresponder.


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